OUTSTANDING TEAM IMPACT

Our teams often deal with difficult situations and therefore have won several internal awards. With the most recent award going to Neil Wilson London Eye’s Night Team Manager who was commended for helping rescue a woman who had fallen into the River Thames.

13th August 2023

• On the morning of the 13th of August our team at the London Eye heard somebody shouting for help from the River Thames. Our officer Ataa U-Rahman Sarwar immediately contacted the control room to alert them that he believed somebody was in the water.
• The control led by Neil Wilson quickly started to scan the water for the individual while alerting other officers to the pier to help with the search. The team quickly identified an individual in the water at which point Neil Wilson stepped up as the incident commander, leading and supporting the team while informing the emergency services without delay.
• The team attempted to help the individual by throwing lifebuoys while also guiding the coast guard and emergency services to the individual.
• They managed to get the individual out of the water and administered CPR to save their life, the individual left the site in an ambulance in a critical condition. The team's quick response helped to prevent a tragic incident from occurring.